Last updated: July 19, 2026

We want you to be happy with your order. This policy explains what's eligible for return, how our device warranty works, and what happens after you submit a claim.

Return Window

We accept returns within 30 days of purchase for unused, unopened products, and warranty claims on faulty devices within the cover periods set out below.

What's Eligible

• Faulty devices
• Manufacturing faults
• Wrong items sent
• Items damaged in transit
• Items still under warranty

What's Not Eligible

• Used e-liquid
• Opened coils or pods
• Accidental damage
• Water damage
• General wear and tear

Opened e-liquid, coils and pods cannot be returned unless faulty on arrival, for hygiene and safety reasons.

Warranty Coverage

• Pods — 30 days warranty
• Kits — 6 months warranty
• Batteries — manufacturer warranty
• Accessories — see individual product page

What Happens After You Submit a Claim

• Claim review — within 24 hours
• Return approval — 1 working day
• Refund — 3–5 working days
• Replacement — dispatched next working day

A short video showing the fault speeds up approval — this is optional but recommended.

Not Sure If It's Faulty?

Try our smart troubleshooting assistant on the Returns & Refunds page first — it resolves many common issues (charging, leaking, no vapour, burnt taste, flashing lights) without needing a return at all.

How to Start a Return or Warranty Claim

Contact us at hello@isleofvapes.co.uk with your order number and a description of the issue, and we'll guide you through the next steps.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 3–5 working days.