Help & Support
Everything you need to know about shopping with Isle of Vapes.
Find answers to common questions, track your order and get the help you need.
Popular Help Topics
Delivery InformationDelivery times, costs and tracking your order.
Returns & RefundsOur returns policy, warranty and how to return items.
Track Your OrderTrack your order and stay up to date with delivery.
FAQsAnswers to the most common questions.
Vape GuidesAnswers to the most common questions.
Age VerificationWhy age verification is required and how it works.
Battery SafetyImportant information on battery safety and care.
Contact UsGet in touch with our friendly UK support team.
Frequently Asked Questions
Weekend delivery depends on the courier service selected at checkout and your delivery postcode.
Contact us as soon as possible. If your order has not been processed or dispatched, we’ll do our best to update or cancel it.
Visit our Returns & Refunds page and follow the step-by-step instructions to submit your return or warranty claim.
Available payment methods are shown securely at checkout before you place your order.
Contact our support team with the products and quantities you need, and we’ll advise what options are available.
Still need help?
Our UK based support team is here to help you.
Live ChatChat with us instantly
Email Ushello@isleofvapes.co.uk
Call Us+447801 480881
Video SupportBook a video call with our team
More Help & Information
Buying GuidesExpert buying advice
Vape TroubleshootingFix common issues
Warranty GuideLearn about your warranty
Battery SafetySafe use and care
GlossaryVape terms explained
