Returns & Refunds
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Usually reviewedwithin 24 hours
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Can this be fixed without a return?
Our smart assistant can help you fix common issues in minutes.
- Save time and money
- Step-by-step guidance
- Works on most common issues
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Hi! I'm here to help. What issue are you experiencing?
Does any light appear on the device when you plug it in to charge?
Sounds like the connection rather than the battery. Clean the charging contacts with a soft, dry cloth, try a different cable, and plug into a wall socket rather than a laptop or power bank. Give it 10 minutes and check again.
With no light at all, it's worth ruling out the basics first: try a completely different cable and wall adapter, and leave it charging for a good 10 minutes. If there's still no light after that, your device could be faulty.
Did this fix it?
Is the coil screwed in fully and tight?
With the coil ruled out, check the seals and O-rings for anything missing, pinched or worn, and make sure you're not overfilling the tank — leave a small gap of air at the top.
That's usually the cause. Screw the coil in fully, wipe away any residue, and refill as normal — most leaks stop once the coil is properly seated.
Did this fix it?
Does the device power on and fire when you press the button?
Power's not the issue, so check the e-liquid level and prime the coil with a few drops of e-liquid directly onto it, then wait a couple of minutes before trying again. Also check the airflow vents aren't blocked.
That points to the battery. Give it a full charge and try again — if it still won't power on afterwards, your device could be faulty.
Did this fix it?
Have you changed the coil recently, in the last week or so?
Sounds like the new coil wasn't primed properly. Add a few drops of e-liquid directly onto the coil and let it soak for a few minutes before vaping, and avoid taking puffs too close together while it settles in.
That's usually your answer — coils wear out over time and need replacing periodically. Fit a fresh one, prime it with a few drops of e-liquid first, and keep the tank topped up to avoid dry hits.
Did this fix it?
Does the light flash a specific number of times each time, like 3 or 5 blinks?
Most devices use that pattern to flag a specific fault — check your user guide for what that count means. In the meantime, clean the battery and tank contacts and reseat the tank firmly, which resolves many of these codes.
An irregular or single flash usually just means the battery is low. Give it a full charge and try again — if the flashing continues afterwards, your device could be faulty. Just get in touch with us and we'll help sort it out.
Did this fix it?
Great stuff — glad that's sorted. Come back any time if something else crops up.
No worries — let's get this sorted for you.
Not sure? Contact Us
Speeds Up Your Claim
Video Verification
Upload a short video showing the issue. This helps us approve warranty claims faster.
- Show the fault
- Show charging port / lights
- Show pod / coil
- Show any leaks or damage
Average length: 30 seconds
Track Your Claim
Claim Status
Track your return or warranty claim in real-time.
- Claim received
- Under review
- Approved
- Replacement dispatched
Our Simple 5-Step Process
- 1 Submit ClaimTell us about the issue and your order
- 2 Upload Photos / VideoAdd photos or a short video (recommended)
- 3 We ReviewOur team reviews your claim within 24 hours
- 4 Claim ApprovedWe'll confirm and provide return details
- 5 Refund or ReplacementWe'll send your refund or replacement
What's Eligible?
- Faulty devices
- Manufacturing faults
- Wrong items
- Damaged in transit
- Items under warranty
What's Not Eligible?
- Used e-liquid
- Opened coils or pods
- Accidental damage
- Water damage
- General wear & tear
Warranty Coverage
Pods30 Days Warranty
Kits6 Months Warranty
BatteriesManufacturer Warranty
AccessoriesSee product page
What Happens Next?
- Claim reviewWithin 24 hours
- Return approval1 working day
- Refund3–5 working days
- ReplacementDispatched next working day
Frequently Asked Questions
View all FAQsStill need help?
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